Privacy Policy

At A-B Cargo Express Limited (“We”), we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website or use our services. It also explains how we use it and keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to abcargoexpress@yahoo.co.uk. Alternatively, you can telephone +44 (0)207 733 2550.

How do we collect information from you?

We obtain information about you when you use our services in person, by email, by text messaging, by phone or fax or when you click on our website or sign up for our marketing materials.

What type of information is collected from you?

The personal information we collect might include your name, home address, passport number, private email address, telephone numbers, the name, address and telephone number of the receiver of the package and might include online IP addresses and cookies. Your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

• help us identify you and the receiver of your package;
• processthe services that you have requested;
• notify you when your package has been dispatched and received;
• process the loyalty points and other information in the Application (“App”);
• tocontract with you and carry out our obligations arising from any contracts entered into by you and us;
• to provide customer care, including responding to your requests if you contact us with a query;
• to administer accounts, process payments and keep track of billing and payments;
• seek your views or comments on the services we provide;
• notify you of changes to our services;
• send you communications which you have requested and that may be of interest to you. These may include information about services, special offers or other marketing materials.

We review our retention periods for personal information on an annual basis. We are legally required to hold some types of information to fulfill our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example sending your package). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties beyond the service providers unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.You can change your marketing preferences at any time by contacting us by email: abcargoexpress@yahoo.co.uk.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your phone number, email address, or any of the other information we hold is inaccurate or out of date, please email us at:abcargoexpress@yahoo.co.uk.  Alternatively, you can telephone +44 (0)207 733 2550.
You have the right to ask for a copy of the information A-B Cargo Express Limited holds about you.
Security precautions are in place to protect the loss, misuse or alteration of your information.
When you give us personal information, we take steps to ensure that it is treated securely. We do not hold sensitive data about you.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies'

Like many other websites, the A-B Cargo Express website may use cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we could use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you link to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in August2018.